Basic Instructions

Managing your Quarantine Inbox
Access your Spam Quarantine directly using the following link: http://mxfilter.bayou.com

Your username and password are the same as the username and password for your email account. The username is the same as your email address.

Quarantine Summary Report
The Bayou Internet Filtering System sends you a daily quarantine summary report so you can view the quarantined messages you did not receive. From the quarantine summary report you can also add messages to your whitelist, delete messages, and have messages delivered to your inbox.

Using the Quarantine Interface
At the end of every quarantine summary report is a link to the quarantine interface where you can set additional preferences and classify messages as spam and not spam.

Logging into the Quarantine Interface
To log into your quarantine interface:

1. Click the link provided at the bottom of the Quarantine Summary Report.
Result: You are automatically logged into your account's quarantine interface.

Managing your Quarantine Inbox
When you first start using the quarantine interface, you should view this list on a daily basis and classify as many messages as you can.

The Bayou Internet Filtering System has a learning engine that learns how to deal with future messages based on the ones you classify as spam and not spam. The learning engine becomes more effective over time as you teach the system how to classify messages and as you set up rules based on your whitelist and blacklist.

Clicking on an email displays the message.
The following table describes the actions you can perform from this page.

Action Description
Deliver: Delivers the selected message to your standard email inbox.

Note: If you want to classify a message or add it to your whitelist, make sure to do so before delivering the message to your inbox. Once the Bayou Internet Filtering System delivers a message, it is removed from your quarantine list.

Whitelist: Adds the selected message to your whitelist so all future emails from this sender are not quarantined unless the message contains a virus or banned attachment type. The Bayou Internet Filtering System adds the sending email address exactly as it appears in the message to your personal whitelist.

Note that some commercial mailings may come from one of several servers such as mail3.abcbank.com, and a subsequent message may come from mail2.abcbank.com. See the section on managing your whitelists and blacklists for tips on specifying whitelists with greater effectiveness.

Delete: Deletes the selected message from your quarantine list. The main reason to delete messages is to help you keep track of which quarantine messages you have reviewed. You cannot recover messages you have deleted.

Classify as Not Spam: Classifies the selected message as not spam.

Note: Some bulk commercial email may be considered useful by some users and spam by others. Instead of classifying bulk commercial email, it may be more effective to add it to your whitelist (if you wish to receive such messages) or blacklist (if you prefer not to receive them).

Classify as Spam: Classifies the selected message as spam.

ADVANCED USER INSTRUCTIONS

You can ignore this section if you just want to continue to use the default settings that Bayou Internet has already set up.

After logging into your quarantine interface, you can use the PREFERENCES tab to modify your quarantine and spam settings, and manage your whitelist and blacklist.

Changing Your Quarantine Settings
The following table describes the quarantine settings you can change from the PREFERENCES-->Quarantine Settings page.

Quarantine Setting Description

Enable Quarantine
Whether the Bayou Internet Filtering System quarantines your messages.

If you select Yes, the Bayou Internet Filtering System does not deliver quarantined messages to your general email inbox, but you can view these messages from the quarantine interface and quarantine summary reports.

If you select No, all messages that would have been quarantined for you are delivered to your general email inbox with the subject line prefixed with [QUAR]:. The Bayou Internet Filtering System administrator can modify this prefix.

Notification Interval: The frequency the Bayou Internet Filtering System sends you quarantine summary reports. The default is daily. The Bayou Internet Filtering System only sends quarantine summary reports when one or more of your emails have been quarantined.

If you select Never, you can still view your quarantined messages from the quarantine interface, but you will not receive quarantine summary reports. Notification Address The email address the Bayou Internet Filtering System should use to deliver your quarantine summary report.

Default Language: The language in which you want to receive your quarantine notifications. This setting also sets the default encoding for handling unknown character sets during filtering.

Enabling and Disabling Spam Scanning of your Email
If you do not want the Bayou Internet Filtering System scanning your emails for spam content, you can disable spam filtering from the PREFERENCES-->Spam Settings page. From this page you can also change the default spam scoring levels that determine when your emails are tagged, quarantined or blocked.

When the Bayou Internet Filtering System receives an email for you, it scores the message for its spam probability. This score ranges from 0 (definitely not spam) to 10 or higher (definitely spam). Based on this score, the Bayou Internet Filtering System either allows, quarantines, or blocks the message. A setting of 10 for any setting disables that option.

Setting Description

Spam Filter Enable/Disable
Enable Spam Filtering
Select Yes for the Bayou Internet Filtering System to scan your emails for spam.
Select No to have all your messages delivered to you without being scanned for spam.

Spam Scoring
Use System Defaults
Select Yes to use the default scoring levels. To configure the scoring levels yourself, select No and make the desired changes in the Spam Scoring Levels section described below.

Tag score Messages with a score above this threshold, but below the quarantine threshold, are delivered to you with the word [BULK] added to the subject line. Any message with a score below this setting is automatically allowed.

Quarantine score Messages with a score above this threshold, but below the block threshold, are forwarded to your quarantine mailbox.

To enable the quarantine feature, this setting must have a value lower than the block threshold.

Block score Messages with a score above this threshold are not delivered to your inbox. Depending on how the system is configured, the Bayou Internet Filtering System may notify you and the sender that a blocked message could not be delivered.

The default value is 9.

Adding Email Addresses and Domains to Your Whitelist and Blacklist
The PREFERENCES-->Whitelist/Blacklist page lets you specify email addresses and domains from which you do or do not want to receive emails.

To whitelist or blacklist senders, follow these steps:

1. Go to the PREFERENCES-->Whitelist/Blacklist page.
A list of your existing whitelisted and blacklisted addresses appears on this page.

2. To delete a whitelist or a blacklist entry, click the trash can icon next to the address.
3. To add an entry, type an email address into the appropriate field, and click the corresponding Add button.

Tips on specifying addresses
When adding addresses to your whitelist and blacklist, note the following tips:

• If you enter a full email address, such as johndoe@yahoo.com, just that user is specified. If you enter just a domain, such as yahoo.com, all users in that domain are specified.

• If you enter a domain such as bayou.com, all subdomains are also included, such as support.bayou.com and test.bayou.com.

#149; Mass mailings often come from domains that do not resemble the company's Web site name. For example, you may want to receive mailings from historybookclub.com, but you will find that this site sends out its mailing from the domain hbcfyi.com. Examine the From: address of an actual mailing that you are trying to whitelist or blacklist to determine what to enter.

Changing the Language of the Quarantine Interface
You can change the language of your quarantine interface by selecting a language from the drop-down menu in the upper right corner of the QUARANTINE INBOX and PREFERENCES tabs. Supported languages include Chinese, Japanese, Spanish, French, and others.

The language you select is only applied to your individual quarantine interface. No other user's interface is affected.

List Type Description

Whitelist: The list of email addresses or domains from which you always wish to receive messages. The only time the Bayou Internet Filtering System blocks a message from someone on your whitelist is when the message contains a virus or a disallowed attachment file extension.

Blacklist: The list of senders from whom you never want to receive messages. The Bayou Internet Filtering System immediately discards messages from senders on your blacklist. These messages are not tagged or quarantined and cannot be recovered. The sender does not receive a notice that the message was deleted, and neither do you.

The only time a blacklisted email address is delivered is if the same email address also appears in your whitelist.